The Importance of Usability and User-Centred Design in Web Applications: A Critical Review of Literature

Resumen

The importance of usability and user-centric approach towards the success of web applications are examined in this study. Through the digital age, we are becoming increasingly reliant upon online applications. User experience is an essential determinant of whether or not such an app succeeds. In effect, the experience is heavily determined by usability and user-centered design. The research addresses a persistent problem in the digital environment: the gap in the performance of web applications against what users expect them to be. It further illustrates how crucial users' perception of and interaction with online applications is beyond functionality. This paper discusses the benefits and obstacles of adopting a usability and user-centered approach when developing web applications. Relying on contemporary literature, it identifies such aspects as race, gender, social class, language, sexual orientation, religion and others that nowadays remain ignored in social sciences. The lack of consistency between the application's performance and the user's expectations is the primary reason for this negligence.

Áreas y palabras clave

Cómo citar (APA 7)

Omonigho, T. J. (2023). The Importance of Usability and User-Centred Design in Web Applications: A Critical Review of Literature. https://doi.org/10.31234/osf.io/tnu47