A framework for civil society organization engagement in health emergencies

Resumen de los autores

This framework provides practical guidance for engaging civil society organizations (CSOs) in health emergency prevention, preparedness, readiness, response and recovery. Developed by the World Health Organization, it builds on lessons learned from the COVID-19 pandemic and other recent outbreaks, including mpox, Ebola, Marburg and cholera, and emphasizes the importance of community-centred approaches for strengthening health emergency preparedness, resilience and response (HEPR). The publication highlights the role of CSOs in promoting trust, facilitating community participation, supporting equitable access to health services and amplifying the voices of vulnerable and underserved populations during emergencies. Using a stepwise “3E” approach — enable, empower and engage — the framework outlines ten interconnected steps for systematic CSO engagement, including mapping stakeholders, defining roles and responsibilities, establishing communication and feedback mechanisms, conducting joint needs assessments, strengthening coordination, supporting data collection and analysis, enhancing capacities, mobilizing resources and disseminating good practices. It also addresses inclusive governance, accountability, localization, risk communication and collaborative knowledge-building. The guidance is intended to support WHO staff, governments and partners in developing harmonized, multisectoral and community-centred approaches to emergency management and resilience-building.

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Cómo citar (APA 7)

World Health Organization (2025). A framework for civil society organization engagement in health emergencies. World Health Organization. https://iris.who.int/handle/10665/382149